Privacy Policy
Prime Equities, LLC (“Prime Equities,” “we,” “our,” or “us”) is a real estate acquisitions company based in San Antonio, Texas. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or communicate with us by phone, email, or text message.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, phone number, email address, and mailing address
- Property information: Property address, ownership details, and information about your property’s condition or situation
- Transaction information: Details related to a potential or completed real estate transaction
- Communications: Records of your correspondence with us including emails, text messages, and call notes
- Investor information: If you join our investor or buyer list, we collect information about your investment preferences, capacity, and financing type
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URLs.
How We Use Your Information
We use the information we collect to:
- Evaluate your property and prepare a cash offer
- Communicate with you about a potential or active real estate transaction
- Send you property updates, market information, and investment opportunities if you have joined our buyer or investor list
- Respond to your inquiries and provide customer service
- Schedule and confirm appointments
- Comply with legal obligations
- Improve our services and website
We will not use your information for purposes materially different from those described in this policy without providing you notice and, where required, obtaining your consent.
SMS Text Messaging
SMS Program Disclosure
By submitting your phone number through any form on our website or verbally providing consent, you agree to receive text messages from Prime Equities, LLC at the number provided.
Message types include: property offer follow-ups, appointment confirmations and reminders, transaction updates, and market or investment information for opted-in investors.
Message frequency: Varies based on your inquiry and our follow-up process. You may receive multiple messages per week during an active transaction.
To opt out at any time: Reply STOP to any text message. You will receive one confirmation message and no further messages will be sent.
To opt back in: Reply START to our number.
For help: Reply HELP or contact us at acq@primequities.com.
Message and data rates may apply. Carrier is not liable for delayed or undelivered messages.
No Third-Party Sharing of SMS Consent
Your phone number and consent to receive SMS messages will not be shared with, sold to, or transferred to any third party for their own marketing purposes. SMS consent and phone numbers are used exclusively by Prime Equities, LLC to communicate with you directly about your inquiry or our services.
Supported Carriers
Our SMS program is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including CRM software, email and SMS delivery platforms, and title companies. These providers are contractually obligated to use your information only to provide services to us and may not use it for any other purpose.
Legal Requirements
We may disclose your information when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting obligations. For contacts who do not transact with us, we retain information for up to 24 months following your last interaction with us, after which it is deleted or anonymized unless you remain on an active communication list.
You may request deletion of your information at any time by contacting us at the information below. We will honor deletion requests except where retention is required by law or for legitimate business purposes such as dispute resolution or contract enforcement.
Your Rights and Choices
Depending on your location, you may have certain rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Opt-out of SMS: Reply STOP to any text message at any time
- Opt-out of email: Click the unsubscribe link in any marketing email
- Do Not Contact: Request that we add you to our internal Do Not Contact list
To exercise any of these rights, contact us at acq@primequities.com or (210) 740-3006. We will respond to verifiable requests within 30 days.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your experience, analyze site traffic, and understand how visitors interact with our content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
We do not use tracking technologies to build profiles for sale to third-party advertisers.
Children’s Privacy
Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our CRM and communication platforms use industry-standard encryption and access controls.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and you provide information at your own risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes become effective constitutes your acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Prime Equities, LLC
San Antonio, Texas
Email: acq@primequities.com
Phone: (210) 740-3006
For SMS opt-out requests, reply STOP to any text message. For all other privacy requests, email us at the address above with the subject line “Privacy Request.”